Cancellation & Refund Policy – Selold.com
At Selold.com, customer satisfaction is our priority. This Cancellation & Refund Policy explains the terms under which orders may be cancelled and refunds processed.
1. Order Cancellation
a) Cancellation Before Booking of Shipment from Delivery Partner
- To request cancellation, contact us immediately via phone or email.
- If cancelled before booking of shipment from the delivery partner, a full refund will be initiated.
b) Cancellation After Booking of Shipment from Delivery Partner
- Orders cancelled after booking of shipment will be treated as a return.
- Shipping and handling charges (if any) may be deducted from the refund.
- Refusal to accept delivery without a valid reason may attract reverse shipping charges.
2. Returns & Refund Eligibility
Since Selold.com deals in refurbished and pre-owned electronics, returns are accepted only under the following conditions:
- Product is dead on arrival (DOA)
- Product received is different from what was ordered
- Product has major functional defects not mentioned on the product page
Returns are not accepted for:
- Minor cosmetic issues (scratches, dents, discoloration)
- Change of mind or personal preference
- Software issues or OS-related problems
- Damage caused after delivery
- Physical or liquid damage
3. Return Request Process
- Customers must raise a return request within 24 hours of delivery.
- Proof such as an unboxing video or clear images may be required.
- Returns without prior approval will not be accepted.
4. Inspection & Approval
- All returned products will undergo quality inspection.
- If the product passes inspection, the return will be approved.
- If the issue is not found or the product is damaged by the customer, the return may be rejected.
5. Refund Process
- Approved refunds will be initiated within 5–7 business days after inspection.
- Refunds will be processed to the original payment method.
- Bank or payment gateway processing time may vary.
6. Replacement Policy
- Replacement may be offered instead of a refund, subject to product availability.
- If a replacement is not available, a refund will be processed.
7. Non-Refundable Charges
- Shipping or delivery charges (if applicable)
- Installation or service charges
- COD handling charges (if any)
8. Buyback / Sell Orders Refund
- Payments for devices sold to Selold.com will be processed after physical inspection.
- If the declared condition does not match the actual condition, the quoted price may be revised or the order cancelled.
9. Delayed or Failed Refunds
- Check with your bank or payment provider.
- Contact us with your order ID and payment details.
10. Policy Amendments
Selold.com reserves the right to modify this Cancellation & Refund Policy at any time without prior notice. Updates will be effective once published on the website.
Contact Information
If you have any questions related to orders, payments, cancellations, returns, or refunds, feel free to reach out to us.
Business Hours
Monday to Saturday: 10:00 AM – 7:00 PM
Sunday & Public Holidays: Closed
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